Effective date: 22 September 2026
Who handles your information
This policy explains how Yamuna Jewels, a sole proprietorship operated by Gopal Shankarlal Shah, handles personal information through yamunajewels.com, customer support and related sales communications. Our address is Near Balaji Temple, Ghee Kanta Tower Road, Ravopura, Vadodara, Gujarat 390001, India.
Contact wecare@yamunajewels.com for privacy questions or requests. You may escalate a privacy complaint to Gopal Shankarlal Shah at yamunajewels.com@gmail.com or +91 98981 65411. This policy describes our information practices; it is not blanket permission for unrelated marketing or tracking.
Information we collect
We collect the name, email address, phone number, delivery and billing addresses, selected products, order history and information needed to fulfil your purchase. If you request a business invoice, we may also collect the business and tax details you provide for that invoice.
We keep support messages, complaint and warranty records, and relevant photographs or videos you voluntarily provide to explain a product issue. For customisation, we collect the specifications and reference material you choose to send. Please avoid sending unrelated personal information in photographs or videos.
We receive payment status, transaction references and information necessary to reconcile payments and refunds. Payment providers process payment credentials through their own systems. Do not share a full card number, CVV, UPI PIN, bank password or OTP with our support team. For a COD refund, we may request only the verified account or UPI details needed to pay the refund.
Birthday information is optional. If you choose to provide it, we record it in an access-restricted Excel file and use it for birthday greetings or relevant offers only after obtaining your permission for the relevant communication channel. You can shop without providing a birthday, and we do not require a birth year for birthday promotions.
If you submit a review, the review and the display name you select may be visible publicly. Website systems may also record IP addresses, device/browser details, page activity and cookies, depending on the tools enabled and your choices. The actual tools and cookie details are identified below.
Why we use this information
We use order and contact information to process purchases, issue invoices, arrange delivery, communicate order updates, provide customer support, manage returns and warranties, and process refunds. We keep appropriate transaction and complaint records for accounting, legal obligations, dispute handling and fraud prevention.
Where you have given the relevant permission, we use contact details and preferences for marketing through email, WhatsApp or other selected channels. Where enabled and permitted by your choices, analytics and advertising tools help us understand website use and measure campaigns. We do not make marketing permission a condition of buying jewellery.
Providers and information sharing
Relevant information is shared with providers that help us operate the store, process payments, deliver orders, send communications and maintain records. They receive information appropriate to the service they provide. Our store is built on WordPress and WooCommerce and is hosted by Hostinger, which also provides domain services. We share necessary information with the courier selected for an order and with email or messaging providers used for transactional communications. For international delivery, necessary information may also be shared with the carrier and relevant customs authorities.
Razorpay processes electronic payments when that payment option is enabled. We promote our business through Facebook and Instagram and communicate through WhatsApp and email. When you interact with these platforms, their privacy notices also apply. Google Analytics, Meta Pixel and other optional website tracking plugins are not currently installed. Before enabling any optional analytics or advertising tool, we will update this policy and our cookie information and implement applicable consent or choice controls. We do not upload customer lists to advertising platforms without appropriate permission.
We may disclose relevant records to authorities, professional advisers or others where necessary and lawful to meet legal obligations or resolve a dispute. We do not sell customer contact lists. Any use of customer details to create advertising audiences requires a clearly disclosed purpose and the appropriate permission.
Providers such as payment, hosting and social-media services may process information in India or other countries. Their processing is subject to their own notices and applicable safeguards. We do not promise that every provider stores all data only in India. Information sharing and transfers will be handled in accordance with applicable Indian law.
Cookies and tracking choices
WordPress, WooCommerce, Hostinger and checkout or security services may use cookies necessary for functions such as the shopping basket, checkout, security and saved preferences. We do not currently use Google Analytics, Meta Pixel or optional advertising cookies. If optional analytics or advertising tools are enabled later, we will identify them in updated cookie information and provide applicable consent or choice controls before activation.
You can manage cookies through your browser, although blocking necessary cookies may affect shopping functions. If optional tracking is introduced later, the website will provide the applicable settings or consent controls.
Marketing choices and birthday records
We record customer and birthday details in Excel and use them for promotional email or WhatsApp communication only after obtaining the customer’s permission for the relevant channel. You can withdraw marketing permission by using an available email unsubscribe method, replying STOP to a marketing WhatsApp message, or contacting wecare@yamunajewels.com. We will stop the relevant marketing and retain only the limited suppression record needed to respect your choice. Necessary order, refund or warranty messages may still be sent.
You may ask us to remove birthday information without closing an order or losing after-sales support. Existing customer records are not automatically treated as permission to send promotional messages or upload details to advertising platforms.
Retention and security
We retain order, invoice, payment, refund and accounting records for the period required by applicable tax, accounting and other legal obligations. We retain warranty, complaint and support records for three years after the matter is closed, unless a longer period is required for an ongoing dispute or legal obligation. We retain birthday and marketing records until you withdraw permission or for 24 months after your last purchase, support request or direct response to our marketing, whichever occurs first. We may retain a minimal suppression record so that we do not send marketing after an opt-out. At the end of the applicable period, information is deleted or anonymised, except where continued retention is required or permitted by law.
We limit access to authorised people who need information for their work and use reasonable organisational and technical safeguards. No online system can be guaranteed completely secure. If a data incident occurs, we will investigate it and make any notifications required by applicable law. Do not send payment security credentials to us.
Requests complaints and children
You may contact us to request information about your records, correct inaccurate details, withdraw relevant consent, or request deletion, subject to applicable law and records we must retain. Please identify the contact details or order associated with the request. We may take proportionate steps to verify the requester and will explain if a request cannot be fully completed.
The store is directed at adult shoppers. A parent or guardian should place an order for a minor. We do not knowingly collect children’s information for promotional profiling or targeted marketing. Contact us if a child has supplied information so we can assess and address it appropriately.
Gopal Shankarlal Shah handles privacy complaints through the contact details above. We will acknowledge complaints within 48 hours and respond or resolve them within one month, without limiting any shorter applicable requirement or your right to approach a competent authority under the law in force.
Policy updates
We will update this page when our practices or applicable requirements change. A new purpose requiring permission will be explained before we seek that permission. Updates to this page do not turn previous purchases into consent for new marketing uses.