Our core necklace sets are premium imitation jewellery made with a brass base, a rhodium-colour or silver-tone plated finish, and cubic zirconia stones.

Cubic zirconia, commonly called CZ, is a manufactured diamond simulant. It gives jewellery a brilliant, diamond-like appearance, but it is not a natural or laboratory-grown diamond. The exact materials, finish, measurements and components of each design are mentioned on its product page so you can shop with complete clarity.

We make every reasonable effort to show the jewellery’s actual design, colour, stone setting and finish clearly. However, slight differences may appear because of studio lighting, screen settings, photography angles and normal hand-finishing variations.

Before ordering, please review all available photographs, videos, dimensions and product details. If you would like to confirm anything about a design, contact us on WhatsApp before placing your order—we would rather help you choose confidently than leave you uncertain after delivery.

Orders within India are generally delivered within 7–10 working days from order confirmation. Delivery to remote locations, during festivals or in circumstances beyond our control may take longer.

Customised and pre-order products may require additional preparation time, which will be communicated before or during order confirmation.

International orders are accepted on a prepaid basis. International delivery time depends on the destination, courier and customs clearance. Shipping charges will be quoted before confirmation, and any applicable import duty, tax or customs charge must be paid by the customer.

You will receive available tracking information after dispatch.

Depending on availability at checkout, you can pay using:

• UPI
• Debit or credit card
• Net banking
• Other payment options supported by our payment gateway
• Cash on Delivery for eligible and serviceable orders

Prices displayed for purchases within India include applicable taxes and standard shipping unless clearly stated otherwise during checkout.

For your security, Yamuna Jewels will never ask you to share your OTP, UPI PIN, CVV, card password or banking password through a phone call, email, WhatsApp message or social-media account.

Please contact us immediately if you need to cancel or change an order. A cancellation request can be accepted only before the order is confirmed. Once an order has been confirmed and processing has started, cancellation or modification cannot be guaranteed.

Customised and pre-order products cannot be cancelled, returned or exchanged after confirmation because they are prepared according to the customer’s requirements.

When a cancellation is approved, any eligible refund will be returned through the original payment method in accordance with our Cancellation and Refund Policy.

You may request a return within three days of delivery, provided the product is:

• Unused and unworn
• Undamaged by the customer
• Returned with its original label or tag intact
• Complete with all accompanying components and packaging
• Not a customised or pre-order product

Contact us before sending the product. Do not courier an item until we approve the request and provide return instructions.

After receiving the required information and, where necessary, inspecting the returned product, we will communicate the decision within the period stated in our Return and Refund Policy. An approved refund covers the eligible product price and is processed through the original payment method without a separate refund-transfer deduction.

Customised and pre-order products are not returnable merely because of a change of mind. Your rights concerning an incorrect, damaged or defective product remain unaffected.

Before opening the parcel, record a clear, continuous unboxing video showing the sealed package, shipping label and complete opening process. This helps us verify damage, an incorrect product or a missing component quickly and fairly.

Contact us as soon as possible within the applicable return-request period and provide:

• Your order number
• Purchaser’s name and registered contact details
• The continuous unboxing video
• Clear photographs of the parcel and product
• A short explanation of the issue

If the claim is approved, Yamuna Jewels will arrange the appropriate replacement, return or refund and bear the applicable return courier cost. Please do not send the parcel independently until you receive our instructions.

Eligible Yamuna Jewels products carry a 12-month warranty beginning from the recorded delivery date. Subject to inspection, the warranty covers verified manufacturing or workmanship defects, eligible stone-setting faults and unusual premature deterioration of the plated finish despite proper care.

To preserve your jewellery:

• Apply perfume, hairspray and cosmetics before wearing it and allow them to dry.
• Avoid contact with water, sweat, chlorine, salt and household chemicals.
• Remove jewellery before bathing, swimming, exercising, sleeping or doing household work.
• Wipe it gently with a clean, soft and dry cloth after use.
• Store every item separately in a dry polythene or airtight pouch.
• Do not store it directly in a velvet box that may retain moisture.
• Protect the stones and delicate parts from pressure, impact, pulling and bending.

Normal wear, gradual fading, scratches, customer-caused damage, improper storage, exposure to water or chemicals, accidental impact and unauthorised repair are not covered as manufacturing defects.

Minor repairs or small adjustments may have no service fee. Major repairs, customer-caused damage or post-purchase customisation may carry a nominal or quoted charge, which will be explained before work begins. For repair or customisation services, the customer arranges and pays the courier cost in both directions.

For complete conditions, please read our Warranty and Jewellery Care Policy.