Effective date: 22 September 2026
Policy scope and contact
This policy explains how Yamuna Jewels processes, dispatches, tracks and delivers orders placed through yamunajewels.com. It covers delivery within India and international delivery where offered. Read it with the product page, order confirmation, Terms and Conditions, Cancellation Returns Exchanges and Refunds Policy, and Grievance Redressal Policy.
For shipping assistance, email wecare@yamunajewels.com or call or WhatsApp +91 98981 65411. Support hours are Monday to Saturday, 10 am to 7 pm Indian Standard Time, excluding public holidays in Gujarat. Include the order number and the purchaser name when contacting us.
Order confirmation and processing
An order is accepted after Yamuna Jewels sends an order confirmation, subject to successful payment or approved cash on delivery, stock availability, address serviceability and any required order verification. An automated payment message alone does not confirm that a product has been accepted for fulfilment.
In-stock products are prepared after order confirmation. We may contact the purchaser to verify an address, phone number, COD order or unusual transaction before dispatch. A reasonable verification request may affect the estimated delivery date if the required response is delayed.
Customised products and preorders require additional preparation or procurement. Their estimated production, dispatch or delivery period is communicated on the product page or in the order confirmation. If no separate longer period is disclosed, the standard domestic estimate below applies.
Delivery within India
For an accepted order to a serviceable address in India, the estimated delivery period is 7 to 10 working days from order confirmation. Working days are Monday to Saturday, excluding public holidays in Gujarat and at the delivery location.
The estimate includes order processing and courier transit. It is a good-faith delivery estimate, not a promise that circumstances outside reasonable control can never cause delay. Where a customised product, preorder, remote location or other disclosed circumstance requires additional time, the applicable estimate will be communicated before or at order confirmation.
Standard delivery within India is included in the displayed product price. We do not add a separate standard domestic shipping or COD fee unless a different charge is clearly shown before the order is confirmed. Applicable taxes are included in the displayed price as stated at checkout.
International delivery
International delivery is available only to selected destinations and is subject to product, carrier, legal and customs restrictions. International orders must be prepaid. We confirm serviceability, the shipping charge and the available delivery estimate before accepting payment or finalising the order.
International transit time depends on the destination, carrier, flight availability, customs clearance and local delivery network. Any date supplied is an estimate unless Yamuna Jewels expressly agrees otherwise in writing. We will provide available tracking information and reasonable assistance if a shipment is delayed.
The recipient is responsible for import duty, customs duty, tax, brokerage, clearance fee or similar destination charge unless the order confirmation expressly states that a particular charge is included. These charges are imposed by authorities or service providers and are not part of the product price or quoted shipping charge unless clearly disclosed as included.
The customer must provide accurate information and reasonable cooperation required for customs clearance. A delay caused by missing or incorrect customer documentation may extend delivery. We will not ask a customer to make a false customs declaration or declare an inaccurate value.
Delivery address and contact information
Customers must provide a complete and accurate delivery address, postal code, recipient name and reachable phone number. Review these details before placing the order and again in the order confirmation.
Request an address correction immediately. We will try to apply the change before dispatch, but a change cannot be guaranteed after a shipping label has been created or the parcel has been handed to the courier. We may require identity or order verification before changing the delivery address.
If delivery to the original address becomes unavailable before dispatch, we will contact the customer to agree on an alternative serviceable address, a reasonable revised timeline or cancellation and refund as applicable.
Dispatch tracking and delivery
When available, we send the courier name and tracking number to the email address, phone number or WhatsApp number supplied with the order. Tracking may take time to update after the parcel is collected. A tracking scan is supplied by the courier and may not appear in real time.
The courier may contact the recipient, request a delivery OTP, signature or other proof of delivery, or require collection from an authorised location. A delivery OTP should be given only to the courier at the time of receiving the parcel. Yamuna Jewels will never request a UPI PIN, card CVV, bank password or payment OTP for delivery or refund processing.
If tracking shows delivered but the parcel has not been received, contact us promptly and check with household members, building security or another authorised recipient. We will open a courier investigation and communicate the available findings and next steps.
Delivery attempts and returned parcels
The number of delivery attempts follows the courier process. A parcel may be returned after failed delivery caused by incorrect contact details, recipient unavailability, refusal, non-payment of COD or non-collection.
If a parcel is returned, we will contact the customer. Reshipment, address correction, cancellation or refund depends on the reason, applicable policy and mandatory consumer rights. Any customer-paid reshipping charge will be disclosed and agreed before payment.
Delay loss and non delivery
Delivery may be affected by severe weather, natural events, transport disruption, strikes, public restrictions, remote-area limitations, customs action, security incidents or other circumstances outside reasonable control. We will not treat such circumstances as permission to leave an order unresolved.
If we become aware of a material delay, we will provide an update and a revised estimate where reasonably possible. If a shipment is confirmed lost, cannot be delivered within a reasonable period, or another remedy is required by law, we will offer an appropriate replacement, refund or other resolution under the applicable policy.
Damaged tampered incorrect or missing parcels
Inspect the parcel promptly. If the outer package appears materially damaged or tampered with, note the condition with the courier where possible and retain the packaging, shipping label and contents. Report a damaged, incorrect or missing item preferably within 3 days after delivery with the order number and available evidence.
We recommend recording one continuous unboxing video beginning before the sealed parcel is opened and showing the shipping label and contents. A video can help the investigation, but an otherwise valid claim is not rejected solely because a video is unavailable. Photographs, courier records, packaging and other reasonable evidence may also be considered.
Claims and remedies are assessed under the Cancellation Returns Exchanges and Refunds Policy, the Warranty and Jewellery Care Policy and applicable law. A requested reporting period does not remove a statutory right or valid warranty claim that arises later.
Cancellation and return shipping
An accepted order may be cancelled without a cancellation charge before dispatch, including a customised product or preorder. After dispatch, the request is handled under the return process rather than as a pre-dispatch cancellation.
Return shipping, approved courier reimbursement, international change-of-mind shipping deductions, repair courier charges and refund timelines are governed by the Cancellation Returns Exchanges and Refunds Policy and the Warranty and Jewellery Care Policy. This shipping policy does not create an additional deduction or override a company-paid cost or remedy required by those policies or law.
Support complaints and policy updates
Escalate an unresolved delivery complaint to Gopal Shankarlal Shah, Grievance Officer, at yamunajewels.com@gmail.com, +91 98981 65411, or Near Balaji Temple, Ghee Kanta Tower Road, Ravopura, Vadodara, Gujarat 390001, India. Consumer grievances are acknowledged within 48 hours and redressed within one month under our Grievance Redressal Policy.
We may update this policy when our delivery services or applicable requirements change. The revised policy will be posted with a new effective date. The shipping terms communicated when an order was accepted continue to govern that order unless a change is required by law or agreed with the customer.