Effective date: 22 September 2026
Policy scope and contact
This policy applies to orders placed with Yamuna Jewels through yamunajewels.com. It explains when an order may be cancelled, when a product may be returned or exchanged, who pays return shipping, and when an approved refund is initiated.
To make a request, email wecare@yamunajewels.com or call or WhatsApp +91 98981 65411. Support hours are Monday to Saturday, 10 am to 7 pm IST. Include the order number, purchaser name, contact details and a short explanation of the request.
Cancellation before dispatch
You may cancel an order without a cancellation charge before dispatch. This option also applies to customised products and preorders. We will confirm whether dispatch has occurred and send the cancellation decision to the contact details provided with the order.
If we cancel an order because stock is unavailable, payment cannot be confirmed, the address is not serviceable, or we cannot fulfil the agreed order, we refund the amount collected for the cancelled item and any associated service that was not provided.
After dispatch, an order cannot be treated as a pre-dispatch cancellation. Contact us for the applicable return process described below.
Three day change of mind return
For an eligible standard product, request a voluntary change-of-mind return within 3 days, meaning 72 hours after delivery. Sending the request within that period preserves eligibility while we review it; the parcel does not need to reach us within 3 days.
The product must be unused, unaltered and free from customer-caused damage, perfume, chemicals or water exposure. Its original tag or label must remain attached and unbroken. Return the complete set, accessories and any promotional item supplied with it, securely packed with the original packaging where available.
Customised products and preorders cannot be returned or exchanged merely because you change your mind after delivery. This restriction does not remove remedies for damage, defects, incorrect or missing items, non-delivery, or failure to meet the agreed specification.
Damaged defective incorrect or missing items
Inspect the parcel promptly and report a damaged, defective, incorrect or missing item with the order number, issue description and available evidence, preferably within 3 days after delivery. This requested reporting period does not automatically remove a statutory right or valid warranty claim that arises later.
We recommend recording one continuous unboxing video beginning before the sealed parcel is opened and showing the shipping label and contents. A video can help us investigate, but an otherwise valid claim is not rejected solely because a video is unavailable. Photographs, packaging, messages, courier records and other reasonable evidence may also be considered.
An unused-product or intact-tag condition does not automatically prevent a claim for a defect that could only be discovered after opening or appropriate use. We assess how the evidence and product condition relate to the reported issue.
Review and authorisation
We communicate our return decision within 7 calendar days after receiving the request. If more information is reasonably needed, we contact you promptly. This review period does not extend the 3-day deadline for requesting a voluntary change-of-mind return.
Do not send a product before receiving return authorisation and shipping instructions. Authorisation confirms that the item may be sent for inspection; final eligibility is confirmed after the returned product is received and checked. If a request is declined, we explain the reason and relevant evidence and allow you to respond.
Return shipping
After approval, we provide the return address, packing instructions and the agreed courier arrangement. Hand over the parcel to the courier within 7 calendar days after authorisation. A delay by Yamuna Jewels in providing return instructions does not remove eligibility. Keep and share the shipping receipt and tracking details.
For an approved damaged-product or voluntary change-of-mind return, the customer arranges and initially pays the return courier. Yamuna Jewels reimburses the actual agreed return courier cost against the receipt. Where appropriate, we may instead arrange the courier directly. Costs that we must bear under applicable law remain our responsibility.
Pack the complete product securely. Damage caused by inadequate return packaging may be considered only to the extent that it affects the returned item. A missing-item claim will receive instructions appropriate to what was actually delivered.
International returns must follow the shipping and customs instructions we provide. Do not declare a value or shipping purpose inconsistent with those instructions.
Inspection exchanges and refunds
We inspect the returned product and communicate the outcome. A return may be refused if the voluntary-return conditions were not met, but an unrelated issue does not automatically defeat an independent defect claim or mandatory remedy.
An exchange depends on stock availability. Any price difference or shipping arrangement is agreed before replacement. If no suitable exchange is available and a refund is due, we issue a refund instead. We do not force an eligible refund into store credit.
The maximum combined period for inspection and initiation of an eligible refund is 7 working days after we receive the returned item. Inspection is included in that period. For an eligible pre-dispatch cancellation, we initiate the refund within 7 working days after confirming cancellation. Our working days are Monday to Saturday, excluding public holidays in Gujarat. Any shorter requirement under applicable law takes priority.
Refund method and bank processing
An approved prepaid refund is initiated to the original payment method. An approved cash-on-delivery refund is paid to the purchaser’s verified bank account or UPI ID. We do not request an OTP, UPI PIN, card security code or banking password to issue a refund.
We make no separate deduction merely for transferring an approved refund. After initiation, the payment provider and bank require additional processing time. A normal Razorpay refund may take approximately 7 to 10 working days to appear, depending on the payment method and bank. We share the refund reference when available. Contact us if the credit has not arrived within the stated period.
Refund amount
For an eligible domestic cancellation or return, the refund covers the amount actually paid for the approved item, including applicable taxes and any further amount required by law. There is no eligible pre-dispatch cancellation fee, COD collection fee or deduction for company-paid return shipping.
For an approved international return solely because you changed your mind or disliked the product, we refund only the amount actually paid for the returned product, including applicable taxes. The original international shipping charge is non-refundable for this type of return, as disclosed before payment. The approved return-shipping arrangement above continues to apply.
The international restriction does not reduce a refund, reimbursement or other remedy required for defective, damaged, incorrect, missing or misdescribed goods, non-delivery, or another matter protected by applicable law.
Warranty and service requests
The 3-day voluntary return offer is separate from the 12-month Warranty and Jewellery Care Policy. A warranty or repair request is not rejected merely because the voluntary return period has ended.
For a repair or customisation service after purchase, customers arrange and pay courier costs both ways. Minor repairs and small adjustments have no service fee. Major repairs and substantial customisation may carry an agreed nominal fee. This service arrangement does not override company-paid approved returns or remedies we must provide under applicable law.
Complaints and consumer rights
The voluntary 3-day return offer and the 12-month warranty are additional to applicable consumer protections. Nothing in this policy removes a mandatory remedy for defective, deficient, spurious, misdescribed or incorrectly supplied goods, non-delivery, or another protected matter.
Escalate an unresolved complaint to Gopal Shankarlal Shah, Grievance Officer, at yamunajewels.com@gmail.com, +91 98981 65411, or Near Balaji Temple, Ghee Kanta Tower Road, Ravopura, Vadodara, Gujarat 390001, India. Consumer complaints will be acknowledged within 48 hours and redressed within one month of receipt.
You may also approach the National Consumer Helpline, a competent consumer commission, court, authority, bank or payment provider as permitted by law. Contacting us first does not waive a statutory complaint, refund, chargeback or payment-dispute right.
Policy updates
We may update this policy when our processes or applicable requirements change. The revised policy will be posted with a new effective date. The policy communicated when an order was accepted continues to govern that order unless a change is required by law or agreed with you. An update does not retrospectively remove an accrued consumer right.