Effective date: 22 September 2026
Agreement and business information
These Terms and Conditions govern use of yamunajewels.com and purchases from Yamuna Jewels. By placing an order, you confirm that you have read and agreed to these terms and the policies referred to below. If you do not agree, do not place an order.
Yamuna Jewels is a GST-registered sole proprietorship operated by Gopal Shankarlal Shah, trading as Yamuna Jewels. GSTIN: 24BGEPS9563D1Z6. Our business address is Near Balaji Temple, Ghee Kanta Tower Road, Ravopura, Vadodara, Gujarat 390001, India.
Please read these terms with our Privacy Policy, Shipping and Delivery Policy, Cancellation Returns Exchanges and Refunds Policy, and Warranty and Jewellery Care Policy. Together, these documents explain the terms of an order. Nothing in them restricts a right or remedy that cannot lawfully be excluded.
Products and descriptions
We sell imitation and fashion jewellery, including cubic zirconia necklace sets for weddings, receptions, parties and other special occasions. Cubic zirconia, or CZ, is not diamond. Our collection includes brass-based jewellery with a rhodium finish. The materials, finish, colour, measurements and pieces included in a set are stated on the product page or agreed order specification.
Please check the product description before ordering. Screens and lighting can cause minor differences in perceived colour or sparkle. This does not excuse a material difference in design, material, quantity or other features from what was advertised or agreed. Product images do not create a claim of precious-metal purity, diamond content, hallmarking or certification unless that claim is expressly and accurately stated.
Product availability can change. We may correct an obvious description, stock or pricing error before accepting an order. We will explain any material correction and will not substitute a different product or charge a higher amount without your agreement.
Order eligibility and acceptance
Provide accurate contact, delivery and billing information and use a payment method you are authorised to use. Orders must be placed by a person legally capable of entering into a contract. A parent or legal guardian may place an order for a minor.
An automated acknowledgement or successful payment confirms that we received the order; it does not by itself confirm acceptance. We confirm acceptance and the applicable fulfilment details after checking payment, stock, order information and delivery serviceability.
If stock is unavailable, payment cannot be confirmed, the address is not serviceable, or a material listing error prevents fulfilment, we will contact you promptly. If we cannot fulfil the order, we will cancel it and refund any amount collected for the affected item or unprovided service.
Prices taxes and charges
Prices are displayed in Indian rupees unless another currency is expressly shown at checkout. Prices for delivery within India include applicable taxes and standard delivery, with no separate purchase courier charge. No undisclosed compulsory fee will be added after the order is placed.
International orders are prepaid. Courier freight is quoted before purchase, and the recipient pays destination import duties, taxes and clearance charges unless we expressly include them in the quotation.
Yamuna Jewels does not impose a minimum or maximum order value for electronic payment methods. Cash on delivery has no fixed order-value limit set by Yamuna Jewels and no collection fee, but its availability remains subject to the courier, delivery PIN code and collection restrictions shown at checkout or confirmed before acceptance.
Payments
Available payment methods are shown at checkout and may include eligible cards, UPI, net banking and cash on delivery. Electronic payment availability depends on the payment provider, bank, instrument and location.
Razorpay processes electronic payments when that option is enabled. The payment provider may apply its own terms and privacy notice to payment processing. Yamuna Jewels remains the seller and your point of contact for the jewellery, order acceptance, delivery, cancellation, return, refund and warranty. Use of Razorpay does not mean that Razorpay manufactures, supplies, endorses or warrants our products.
We receive payment status and transaction references but do not ask you to provide a full card number, CVV, UPI PIN, bank password or OTP to customer support. Do not share those credentials with us. A failed, pending or reversed transaction may require confirmation from the payment provider or bank before the order can be accepted.
Approved prepaid refunds are initiated to the original payment method. An approved cash-on-delivery refund is paid to the purchaser’s verified bank account or UPI ID. Our Cancellation Returns Exchanges and Refunds Policy explains eligibility, merchant processing periods and expected bank credit times.
Customised orders and preorders
We accept selected customisation requests and preorders. The specification, price and expected production or dispatch schedule will be communicated before you confirm the order. Any material change to the agreed specification, price or schedule requires your agreement.
Customised products and preorders cannot be returned or exchanged merely because you change your mind after delivery. This restriction will be disclosed before purchase. It does not remove remedies for defects, damage, incorrect supply, non-delivery or failure to meet the agreed specification. Cancellation without a cancellation charge remains available before dispatch under our cancellation policy.
Delivery
For stocked products delivered within India, the estimated delivery period is 7 to 10 working days from order confirmation, including processing and courier transit. Working days are Monday to Saturday, excluding public holidays in Gujarat. Customised products and preorders may take longer; their expected schedule is agreed before payment.
International delivery timing depends on the destination, courier and customs. The quotation and destination-specific estimate are communicated before payment. Our Shipping and Delivery Policy contains the full serviceability, freight, tracking, customs and parcel-problem terms.
We will explain a significant delay and discuss the next step. A courier delay, investigation or event outside reasonable control does not remove a remedy that applicable law requires for late delivery or non-delivery.
Cancellation returns exchanges and refunds
You may cancel an order without a cancellation charge before dispatch, including a customised order or preorder. After dispatch, the applicable return process applies.
For an eligible standard product, you may request a voluntary change-of-mind return within 3 days, meaning 72 hours after delivery, provided the product is unused, unaltered, free from customer-caused damage and has its original tag or label attached and unbroken. The complete set and accessories must be returned. Customised products and preorders do not qualify for a voluntary change-of-mind return after delivery.
Report a damaged, defective, incorrect or missing item promptly with the order number and available evidence. An unboxing video is recommended because it may help us investigate, but an otherwise valid claim is not rejected solely because a video is unavailable. Mandatory remedies remain available.
The separate Cancellation Returns Exchanges and Refunds Policy states the approval process, return shipping arrangements, inspection period, refund amount and timelines. It forms part of these terms and will be available before payment.
Warranty repairs and jewellery care
Our Warranty and Jewellery Care Policy provides a 12-month warranty from delivery for qualifying polish, stone and manufacturing problems, subject to the stated care conditions and exclusions. This warranty is additional to mandatory consumer remedies.
Minor repairs and small customisation adjustments have no service fee. Major repairs and substantial customisation may carry an agreed nominal fee, including major repairs during the warranty period. We explain the assessed work and obtain approval before chargeable work begins.
For repair or customisation after purchase, the customer arranges and pays actual courier costs both ways. This service-courier arrangement does not apply where Yamuna Jewels must bear return or remedy costs under the returns policy or applicable law.
Website use intellectual property and reviews
Use the website lawfully. Do not interfere with its operation, misuse customer information, impersonate another person, attempt unauthorised access, or submit a fraudulent order, payment or review.
Website content, the Yamuna Jewels name and logo, product images, text and other brand assets may not be reproduced or used commercially without permission from the relevant rights holder.
Reviews must reflect a genuine experience and must not reveal another person’s private information. We may moderate unlawful, abusive, irrelevant or fraudulent material. A genuine negative review will not be removed solely because it is negative. We obtain separate permission before using an identifiable customer photograph or testimonial in advertising.
Privacy and communications
Our Privacy Policy explains how we collect, use, share, retain and protect personal information. Necessary order, payment, delivery, refund, warranty and support communications may be sent to the contact details provided with the order.
Promotional email or WhatsApp messages are sent only with the relevant permission. Marketing permission can be withdrawn without affecting necessary service communications or records that we must retain.
Complaints and customer support
For order assistance, email wecare@yamunajewels.com or call or WhatsApp +91 98981 65411. Support hours are Monday to Saturday, 10 am to 7 pm IST. Include the order number and a short description of the issue where available.
You may escalate an unresolved complaint to Gopal Shankarlal Shah, Grievance Officer, at yamunajewels.com@gmail.com, +91 98981 65411, or the business address stated above. Consumer complaints will be acknowledged within 48 hours and redressed within one month of receipt. We will provide a complaint reference for follow-up.
You may also approach the National Consumer Helpline, a competent consumer commission, court, authority, bank or payment provider as permitted by law. Contacting us first does not waive a statutory complaint, refund, chargeback or payment-dispute right.
Applicable law
Indian law applies to these terms, without excluding mandatory consumer protections that may apply to an international customer. Disputes may be brought before a competent consumer commission, court or authority as permitted by applicable law.
If a provision is found invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law. No provision excludes responsibility for fraud, misleading statements or other liability that cannot lawfully be excluded.
Changes to these terms
We may update these terms when our business practices, services or applicable requirements change. The revised terms will be posted with a new effective date. The terms communicated when an order was accepted continue to govern that order unless a change is required by law or agreed with you. An update does not retrospectively remove an accrued consumer right.